Important Update: Upcoming Authentication System Change

As part of our transition to becoming an independent Uplynk service, we are introducing a new authentication management system for our CMS. This change is scheduled to take effect on January 13, 2025, after 1 PM ET.

What You Need to Do:

• When you log in after the transition, you'll need to reset your password (for security reasons, existing passwords cannot be migrated).

• Please ensure your account has an active email address on file, as this will be used to send you the password reset link.

• To update your email in the CMS UI, go to: Settings > User Settings > Change Email

• Multi-Factor Authentication (MFA) will be temporarily unavailable during the transition. We expect it to be reinstated by January 27th.

Please note that this change will only affect logins made via the user interface (UI) and will not impact any system-level APIs.

Questions?

We'll be sharing additional information closer to the rollout date. In the meantime, if you have any questions, please don't hesitate to contact us at [email protected].

Thank you for your understanding and cooperation as we make this important update.