Support Files
Upload files such as captures and logs to share securely with the Uplynk support team.
Overview
If you are working with our support team to resolve an issue, you can use the Support page to upload files such as TS captures, logs, or other files that help us investigate more effectively. This tool provides a simple and secure way to share files directly from your Uplynk account.
You can find the Support section by selecting the Support icon in the left-hand navigation bar.
Uploaded files are automatically deleted after 14 days, so you do not have to worry about managing storage.
Uploading Files
To upload a file, provide the following information:
- Subject: A short title that helps identify your upload. This field is required.
- Jira Service Management Ticket ID: If you already have a ticket open with us, you can include the JSM ID here (optional).
- Add Your File: Select "Browse Files" to choose a file from your system, or drag and drop your file into the upload area.
Once you have entered a subject and selected at least one file, the Upload button becomes active.
Managing Files
Below the upload area, a table lists the files you have submitted:
- Each row shows the subject, file name, ticket ID (if provided), and the info of the user who uploaded it.
- You can download uploaded files or delete them manually if needed.
- Select multiple rows and use the trashcan icon to delete in bulk.
Need Help?
If you have any questions or need immediate assistance, reach out to us at:
📧 [email protected]
📞 +1 602 850 4900 or +1 888 278 1953
Updated 9 days ago