Troubleshoot the Uplynk Player

Troubleshooting

Captions Not Working

The Uplynk Player uses a file for parsing captions at https://ovp-static.uplynk.net/components/vtt.min.js. If captions are not appearing, you must specify the path to it using the componentPath parameter as shown below.

<!doctype html>
<html>
<head>
<meta charset="utf-8">
</head>
<body>
    <div id="ul_player_211280"></div>
    <script charset="UTF-8" src="https://ovp-static.uplynk.net/player.min.js"></script>
    <script>
      UplynkPlayer.embed({
        "height": "auto",
        "width": "540",
        "mediaId": "ironman",
        "orgId": "0933a56ee6f5434c8ffe5e00bee4e178",
        "enableCookies": false,
        "componentPath": "https://ovp-static.uplynk.net/components",    // Needed for VTT captions
        "playerId": "ul_player_211280",
        "playerForm": "Standard"
      });
    </script>
</body>
</html>